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The Help Desk Toolkit 2.5 - The Help Desk Toolkit, the definitive guide to setting up a help desk
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Details |
Size: 4.3 MB
License: Shareware
OS: Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003,Windows CE,Palm OS 1.0,Palm OS 2.0,Palm OS 2.1,Palm OS 3.0,Palm OS 3.1,Palm OS 3.2,Palm OS 3.5,Palm OS 4.0,Palm OS 4.1,Palm OS 5,Pocket PC,Symbian,OS/2,OS/2 Warp,OS/2 Warp 4,MAC 68k,Mac PPC,Mac OS X,Mac Other,Unix,Linux,MS-DOS,BEOS
Developer:Ovitz Taylor Gates (» more programs)
View: Antivirus Report |
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New in this version: added regnow affiliates 75% commission.
The Help Desk Toolkit checked and founded to be 100% clean:
Archive: Help_desk_toolkit.zip
inflating: 0 Help Desk Implementation plan.doc
Scan Results of 0 Help Desk Implementation plan.doc
0 Help Desk Implementation plan.doc: OK
Scan Results of Help_desk_toolkit.zip
Help_desk_toolkit.zip: OK
Known viruses: 78250
Scanned directories: 1
Scanned files: 2
Infected files: 0
Data scanned: 0.39 MB
Time: 1.598 sec (0 m 1 s)
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Publisher's Description:
The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up traditional and Web-related Help Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.
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